dewa389 – Privacy Policy and User Data Protection

Last updated: January 2025

This privacy policy explains how dewa389 collects, stores, uses, and protects the personal data of users who access our platform. We are committed to maintaining user trust by handling data responsibly, transparently, and in accordance with best practices in data protection. By using dewa389 services, users confirm that they have read and understood this policy.

1. Data We Collect

When users register and use the dewa389 platform, we collect the following categories of data:

Account information: full name, email address, phone number, date of birth, and encrypted password. This data is required to create and manage user accounts.
Payment information: account holder name, bank account or digital wallet number (such as GoPay, OVO, DANA), and transaction history in Indonesian Rupiah (IDR). Full account numbers are not stored in plain text in our systems.
Device and browser data: IP address, device type, operating system, browser type and version, and screen resolution. This data is used to optimize how the platform displays across different devices.
Usage data: pages visited, time spent on each visit, features used, and interactions with buttons or menus. This information helps us understand how the platform is used and which areas need improvement.
Cookies and tracking data: small files stored on the user's device to remember preferences, keep login sessions active, and analyze usage patterns in aggregate.

We only collect data necessary to operate our services and do not request information that is excessive or unrelated to the platform's operational purposes.

2. Purpose of Data Use

Data collected by dewa389 is used for the following purposes, all of which are directly related to operating and improving our services:

Verifying user identity during registration and login to ensure account security.
Processing deposits and balance withdrawals in IDR accurately and on time.
Providing relevant customer support — transaction history and account activity allow our team to respond to inquiries with the right information.
Detecting and preventing suspicious activity, fraud, or misuse of the service that could harm other users or the platform.
Sending important notifications regarding accounts, policy changes, or security information via the registered email address.
Analyzing usage patterns anonymously to develop new features and improve platform performance, particularly for the mobile experience.

dewa389 does not use user data to display third-party advertisements or build commercial profiles that are sold to outside parties.

A lively night market atmosphere filled with entertainment activity and secure digital transactions

3. Cookies and Tracking Technologies

The dewa389 platform uses cookies to ensure a consistent and comfortable user experience. Cookies are small text files stored locally on the user's device by their browser. The following are the types of cookies we use:

Essential cookies: required for the platform to function properly, including keeping login sessions active while users are using the service. These cookies cannot be disabled without disrupting core functionality.
Functional cookies: stores user preferences such as display language and notification settings so they do not need to be reconfigured on every visit.
Analytics cookies: collects usage data in anonymous form to help us understand which parts of the platform are used most frequently and which areas need improvement.

Users can manage or delete cookies through their browser settings. Please note that disabling essential cookies may cause certain platform features to not function as intended, including the login process and cashier page navigation.

4. Data Storage and Security

dewa389 applies reasonable technical and organizational security measures to protect users' personal data from unauthorized access, alteration, disclosure, or accidental deletion. All connections between user devices and our servers are encrypted using SSL/TLS protocols. Sensitive data such as passwords is stored in a one-way hash format that cannot be reversed to its original form.

User data is stored on servers protected by multi-layered access control systems. Only employees who require access to carry out their duties are permitted to access user data, and all such access is logged for audit purposes. Our systems are routinely monitored to detect anomalies or potential security threats.

While we make every effort to protect user data, no digital security system can guarantee absolute protection. Users also play an important role in keeping their accounts secure by using strong passwords, not sharing login credentials with anyone, and reporting suspicious activity to the support team as soon as possible.

5. Sharing Data with Third Parties

dewa389 does not sell, rent, or trade users' personal data to third parties for commercial purposes. User data may only be shared in the following limited situations:

Payment service providers: account information required to process deposits or balance withdrawals is forwarded to the bank or digital wallet provider selected by the user. This data transfer is limited strictly to the information needed to complete the transaction.
Technical service providers: certain platform functions may involve technology partners who assist with system operations. These partners are bound by confidentiality agreements and may only use data for agreed-upon purposes.
Legal obligations: if required by law or a valid court order, dewa389 may disclose data to the relevant authorities. We will endeavor to notify users if we are legally permitted to do so.

In all of the above cases, data shared is kept to the minimum necessary for the situation at hand. No user data is transmitted to third parties without a clear and legitimate basis.

6. User Rights Over Personal Data

dewa389 users have the following rights regarding their personal data stored on the platform:

Right of access: users have the right to know what data we hold relating to their account. Access requests can be submitted via the support email.
Right of rectification: if stored data is inaccurate or no longer relevant, users have the right to request an update. Some data such as name and date of birth can be updated directly through account settings, while changes to sensitive data require additional verification.
Right of erasure: users may submit a data deletion request if their account is closed and there is no legal obligation requiring us to retain that data. Please note that transaction history may need to be kept for a certain period in accordance with applicable regulatory requirements.
Right to restriction of processing: users may request that we restrict the processing of their data under certain conditions, for example while a dispute or verification process is ongoing.

To submit a request regarding any of the rights above, contact the dewa389 team by email: [email protected]. We will respond to requests within a reasonable timeframe once the requester's identity has been verified.

7. Policy Changes & How to Contact Us

dewa389 may update this privacy policy from time to time to reflect changes in operational practices, legal requirements, or service improvements. Users will be notified of any material changes through a notice on the platform or via their registered email address. The date of the most recent update is always shown at the top of this page.

Users are encouraged to review the privacy policy page periodically. Continued use of the platform after any policy changes have been published will be considered acceptance of the updated policy.

If you have any questions, concerns, or requests regarding privacy and data protection, the dewa389 team can be reached through:

Email: [email protected]
Page FAQ for common questions

We are committed to taking all privacy-related inquiries seriously and providing clear responses within a reasonable timeframe.